Our team has been operating online businesses for over 20 years and we know just how much an hour of downtime can cost your business.
It's absurd some providers attempt to sell uptime as a "premium" feature when it should be the standard. At NameHero we stand behind our commitment to provide a high-speed, reliable, and scalable web hosting service to individuals and small businesses that is easy and affordable, regardless the size of their website.
Even with the best hardware, the best software, and a militant monitoring process, it's inevitable issues are going to come up. Therefore another big part of our uptime is credited to our Superhero team and how incidents are handled.
With our three main levels of monitoring in place, when incidents arise, we promptly take action to begin resolving them. Regardless the incident size, we also believe in transparency and flow of information to our customers. Our Network Status page inside our customer interface allows the ability to see what exactly is going on and how it is being dealt with.
Below you will find uptime charts for 2020 along with links to previous years:
Frequently customers will call BS on this claim, which given the track record of the web hosting industry, we understand! Therefore we feel it's important to not only disclose the above uptime reports, but to explain our monitoring process:
4.8Out of 5 based on 2844 reviews
Very easy and self explanatory. Being I am new I contacted customer support and they were very helpful and friendly.
3 weeks ago
I was moving my domain from another site and was confused on a few things. The live chat support really helped.
5 months ago
I've done my shopping around and in addition to what I've learned about NameHero, I've also been referred to NameHero by several people I respect.
7 months ago
Excellent and easy! The good intro. discount was a sweetener also through the affiliate recommendation!
8 months ago
Quick, easy to understand, excellent customer service, no gimmicks or money hungry people trying to get in your pocket. Great! Thank you NameHero!
9 months ago
I was able to quickly find the domain name I wanted and view potential alternatives. Highly recommended.
9 months ago