Our team has been operating online businesses for over 20 years and we know just how much an hour of downtime can cost your business.
It's absurd some providers attempt to sell uptime as a "premium" feature when it should be the standard. At NameHero we stand behind our commitment to provide a high-speed, reliable, and scalable web hosting service to individuals and small businesses that is easy and affordable, regardless the size of their website.
Even with the best hardware, the best software, and a militant monitoring process, it's inevitable issues are going to come up. Therefore another big part of our uptime is credited to our Superhero team and how incidents are handled.
With our three main levels of monitoring in place, when incidents arise, we promptly take action to begin resolving them. Regardless the incident size, we also believe in transparency and flow of information to our customers. Our Network Status page inside our customer interface allows the ability to see what exactly is going on and how it is being dealt with.
Below you will find uptime charts for 2020 along with links to previous years:
Frequently customers will call BS on this claim, which given the track record of the web hosting industry, we understand! Therefore we feel it's important to not only disclose the above uptime reports, but to explain our monitoring process:
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I have had several interactions with customer service. I love that they allow me to contact them through email/ chat and respond VERY quickly and thoroughly. My last host would often require I call in, which is such an...
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