After running an Internet Marketing coaching forum (IMGrind) for three years, I realized how bad of shape the web hosting industry was in. It got to the point where I was scared to recommend a company to our members because I didn’t know who would “sell out” next and leave my students sitting with crappy customer service.
Several big name web hosts came to us offering tremendous affiliate commissions, but research on Web Hosting Talk revealed horror story-after-story about tickets going unanswered, hidden up-sells, hours of downtime, etc.
I used this experience to create NameHero where we strive each day to offer the highest quality cloud web hosting with the best customer service. While I don’t want to say we’re perfect, we constantly work on improving and optimizing to our customer’s needs.
One of our big selling points is our 24/7 Heroic Support. We understand how important it is to help our customers when they have an issue with their website.
Here’s some of our support-ticket feedback for recent months:
This type of feedback makes me so proud of our entire team here at NameHero. We have a culture here where we genuinely care about our customers and want to help them grow their businesses.
It’s my goal to continue paving the path forward to building the best web hosting company in the world! Thanks to all of our loyal customers – we appreciate your business!
Ryan Gray is the founder and CEO of NameHero, one of the fastest growing independent web hosts in the United States. Ryan has been working online since 1998 and has over two-decades experience in Internet Entrepreneurship.