Eventually, you’re going to have the need to hire help if you want to be able to sustain growth. While it’s always a challenge to give up control or a piece of your profits, you have to consider what will happen if you don’t. In the web hosting industry, customer service and support has got […]
HostingCon 2016 New Orleans – See You There?
Some of my biggest business deals have been made through my networking and communication skills. It’s one thing to sit behind your computer and work all day, but it’s a whole other to get out from behind the screen and start networking face-t0-face. If you’re serious about taking your web hosting business to the next […]
How Resellers Should Handle Customer Service & Tech Support
Nothing will sink a web hosting company faster than crappy customer service/support. Over the years, I’ve watched a lot of the “big names” sell out, and have their business reputation go to hell almost overnight. You have to stay on top of this! A customer testimonial is worth 100 new customers! A legitimate pissed customer […]
Why It’s Important To Automate Your Accounting Records
When running a business, especially selling recurring subscriptions it’s very important to keep good accounting records. I can’t begin to describe the number of times I’ve dealt with customer issues wondering if they’ve paid, why their account was suspended, etc. By keeping good accounting records you take all the guess work out of this. My […]
How To Resell Domain Names & Offer Upsells To Your Customers
Everyone that needs a website needs a domain name. The two go together better than peanut butter and jelly! Because of this, each NameHero reseller account, automatically comes with an eNom domain reseller account. Enom is one of the biggest domain name registrars and is who we use to register domains at NameHero. To get access […]
How To Create A Hosting Package In Web Host Manager
Web Hosting packages are what you’re going to be offering your customers. You will want to take some time to decide how much you want to charge them based on your target audience. First, you want to consider how many resources they’re going to be using. If you’re primarily hosting a lot of local websites […]
Name Hero Review – What Our Customers Are Saying
After running an Internet Marketing coaching forum (IMGrind) for three years, I realized how bad of shape the web hosting industry was in. It got to the point where I was scared to recommend a company to our members because I didn’t know who would “sell out” next and leave my students sitting with crappy […]
2 Important Steps When Starting Your Own Web Hosting Company
If you’re really serious about starting a web hosting company, then you need to make sure to take the legal steps necessary to protect your personal assets. When I got my start working online in the late 90s, the first thing I did, was have my lawyer form a corporation. Here in the United States, […]
An Introduction To Web Host Manager (WHM)
If you’ve ever purchased web hosting in the past, it’s likely you’re already familiar with cPanel. This is one of the most-widely used web-based control panels in the hosting industry today. Companies that don’t use this often find themselves at a tremendous disadvantage as a lot of customers are already familiar with it. Back in […]
Setting Up Your Reseller Account
Decisions, decisions, decisions! This is the “name of the game” when running your own business. As a business owner, you will find yourself constantly making decisions. If you don’t consider yourself a good decision maker, this is something I highly suggest you spend time to work on. Sometimes you may not always make the “right” […]