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Articles

 Cannot Connect To cPanel

ERR_CONNECTION_TIMED_OUT If you're getting this error, it's most likely your IP Address has...

 Check Your DNS Health Report With DNSHero.com

We use a lot of internal tools here at NameHero to help diagnose issues in our support desk. One...

 Discover Your IP Address With WhatIsYourIP.net

From time-to-time our support team may need to request from your the IP address of your home...

 How To Connect To Your Website Via SSH And SFTP

I keep seeing this issue come up inside the helpdesk (as well as on Stack Overflow), so I thought...

 How To Fix And Diagnose DNS Issues

Having trouble accessing your website? Perhaps you can access it on your computer by your friend...

 How To Fix The "Your IP Address Has Changed" Error In cPanel/WHM

If you've ever tried to log into cPanel and/or Web Host Manager and gotten the "Your IP address...

 How To Fix The Error Establishing A Database Connection

If you use WordPress on your website it's likely you've ran across the Error Establishing A...

 How To Perform A Traceroute And Ping From Your Local Network

If you’re having trouble connecting to your website or server in your web browser, it’s important...

 How To Restore Offsite DropMySite Backups

At NameHero we backup all cPanel accounts for our Web Hosting and Reseller Hosting customers...

 How To Speed Up DNS Propagation

When you first sign-up for web hosting or switch providers, there is a period of time called DNS...

 Is Your Website Down Or IP Blocked?

By  far the single biggest reason for our team getting cursed out via Live Chat, on the Phone, or...

 Name Hero Shared & Reseller Account Limits

In need of high speed hosting but don't have the budget for a Virtual Private Server (VPS)? If...

 We Do Not Allow Adult Content (Or Other Online Scams)

If you read our terms of service and acceptable use policy, you already know what I’m about to...

 What Is A Dedicated IP And Why Do You Need One?

When ordering our Shared and Reseller Hosting packages, you’ll notice we upsell Dedicated IPs. A...